Terms of Service & Client Agreement

Scale Bigger provides managed website and supporting customer systems for established businesses, primarily home-service contractors.

You agree to provide accurate business and billing information and confirm that you have authority to make purchasing decisions for your business.

This Agreement is intended for business services, not personal or household use.

Our Website Money System is a managed service intended to help homeowners find, evaluate, contact, and recommend your business.

Depending on the agreed scope, it includes:

• A managed website displaying your services, real work, and service areas.
• Foundational local-search setup, including appropriate website structure and basic search-engine accessibility.
• Website quote forms and agreed contact features.
• Routing of website inquiries and notifications to your phone.
• Initial automated acknowledgements and missed-call text-back where configured and supported.
• Customer review-request systems.
• Light past-customer follow-up where usable customer records and appropriate messaging permission exist.
• Agreed hosting, maintenance, and routine system support.

The specific services included in your purchase are determined by the written offer and order details presented to you before checkout, together with this Agreement.

Features requiring outside approval, suitable customer information, or third-party services are subject to those dependencies.

Additional work outside the agreed scope requires separate agreement.

Unless specifically agreed in writing, our service does not include:

• Paid advertising or ad spending.
• Ongoing competitive SEO campaigns or guaranteed search rankings.
• Unlimited content creation, pages, redesigns, or custom development.
• Manual answering of every inquiry or customer phone call.
• Preparing estimates, closing sales, scheduling jobs, or performing work.
• Unlimited consulting, customer database cleanup, or custom campaigns.

We are not your advertising agency, call center, sales department, or business operator.

Your initial payment is $97.

After payment, you must provide the business details, photos, and access reasonably required for the agreed build.

Scale Bigger may begin designing, configuring, and preparing your systems after receiving the necessary information.

Our target is to show you the build approximately two weeks after receiving everything required. This is a goal, not a guaranteed completion date.

Missing information, third-party outages, phone carrier registration, and required approvals can delay the work.

No public website launch is promised or authorized before your approval.

Once your build is ready for inspection, we'll arrange a screen-share to demonstrate the work.

Depending on the included features, we'll review the website, inquiry flow, phone connection, and relevant supporting systems.

You may ask questions, raise concerns, and request reasonable corrections within the agreed scope.

You are not required to approve the build.

If you decline for any reason before approval, you may request a full refund of your $97 initial payment.

The refund is returned to your original payment method where possible. Processing time may depend on the payment provider.

Declining means the project will not proceed to paid launch.

Your silence, delay, or failure to respond does not constitute approval or permission to charge $794.

If you are satisfied and choose to proceed, you separately authorize the remaining $794.

Together with your initial $97, this equals $891 for the first 12 paid weeks.

Scale Bigger will not automatically charge the additional $794 merely because you paid the initial $97.

Approval and authorization of the $794 payment must be affirmative.

After approval and payment, Scale Bigger completes the agreed launch and functional testing.

The pre-approval $97 refund option ends upon your approval and separate payment authorization.

Your initial 12-week paid service period does not begin when you pay the first $97.

It also does not begin simply because the website has been built or shown to you.

The 12 paid weeks begin when the included systems are live and working after your approval.

This means the agreed setup is activated and its included functionality has been tested.

We will communicate the activation date used to start your paid period.

The build and approval period before activation does not reduce your 12 paid weeks.

After your initial 12 paid weeks, your managed service automatically renews at $297 every four weeks.

Four weeks is 28 days. These charges are not calendar-monthly payments.

The first renewal occurs at the end of your initial 12 paid weeks. Subsequent renewals occur every four weeks until canceled.

By expressly agreeing to recurring billing at checkout or through a separate payment authorization, you authorize Scale Bigger to charge your designated payment method according to that schedule.

No separately billable usage charges, optional upgrades, or added services will be charged without prior disclosure and your authorization.

Any applicable taxes must be disclosed as required.

A proposed price increase will be communicated before it applies to a future renewal, and will require any additional consent required by law.

You may cancel future automatic renewals at any time.

To cancel, send a clear written request by text message using this link: Text Connor at (815) 219-7583.

A cancellation request received before your next renewal charge prevents that next renewal. We will confirm the cancellation.

Cancellation does not require a sales call or an explanation.

Your paid service normally continues through the end of the already-paid service period, unless the parties agree otherwise.

After approval, previously paid service periods are not refundable solely because you cancel early, except where required by law or otherwise agreed in writing.

The pre-approval refund of $97 described in Section 5 remains available for any reason if you decline before approval.

Cancellation does not create additional renewal obligations.

You are responsible for providing accurate and lawful business information and materials.

That may include:

• Service descriptions and areas.
• Real job photos and business assets.
• Necessary Google Business Profile or domain access.
• Required approvals and account verification information.
• Lawfully collected customer data and messaging permissions.
• Timely feedback and reasonable cooperation.

You are responsible for responding to homeowners who contact you, providing estimates, following up, closing sales, scheduling, and performing jobs.

Scale Bigger handles the agreed computer systems. You handle your customers and business operations.

Delays caused by missing information or required customer action may delay setup or activation.

You retain ownership and control of your Google Business Profile.

Scale Bigger may request appropriate management access to perform agreed work.

If your purchase includes a promotional Google Business Profile tune-up, that one-time service is provided according to the specific promotional offer.

Promotional bonuses are not permanent additions to every future offer or subscription.

Scale Bigger cannot control Google's decisions, rankings, verification requirements, or policy enforcement.

Your domain remains yours.

Your Google Business Profile remains yours.

Your original photos, logos, business information, and customer data remain yours.

You authorize Scale Bigger to use these materials as reasonably necessary to build, operate, and maintain the agreed systems.

You represent that you have permission to use and provide any materials or customer information you supply.

Scale Bigger retains ownership or applicable licensing rights in its original templates, proprietary configurations, software, automations, and other materials it provides.

The managed website is provided under a license during your active paid service.

Paying for the managed service does not automatically transfer ownership of Scale Bigger's website design, underlying templates, software, or proprietary systems.

If you leave Scale Bigger, you may choose the optional $500 website-only buyout.

The buyout covers the agreed website-only deliverable, subject to the export format and any third-party licensing restrictions disclosed before purchase.

The buyout does not include CRM software, automations, phone systems, messaging services, or ongoing hosting and support.

A website moved to another provider may require separate hosting, configuration, or rebuilding of integrations.

Without a buyout or separate written arrangement, your license to use the managed website ends when the service terminates.

You are responsible for having the legal right to provide customer contact details and to use those details for agreed communications.

This includes obtaining appropriate consent when required and respecting unsubscribe requests.

Scale Bigger is responsible for configuring the agreed messaging systems within its scope and for its own applicable legal obligations.

Messaging may depend on carrier approval, registration, third-party providers, and applicable laws.

We do not guarantee that all messages will be delivered or that all recipients will respond.

Review-request systems must be used fairly. Neither party may fabricate reviews, improperly incentivize positive ratings, or selectively block unhappy customers from leaving public reviews.

Scale Bigger does not guarantee any specific number of:

• Leads or phone calls.
• Quotes or appointments.
• Jobs or closed sales.
• Reviews or referrals.
• Website visitors.
• Revenue or return on investment.
• Google Search or Maps rankings.
• Mentions or recommendations in AI search.

Foundational SEO is not a promise of competitive search rankings.

We are responsible for carrying out the agreed work with reasonable care.

Your results also depend on competition, homeowner demand, your reputation, responsiveness, pricing, business capacity, and other factors outside our control.

Scale Bigger will provide the maintenance and routine support included in the agreed managed service.

We cannot promise uninterrupted operation of every website, communication service, or third-party platform.

Services may be affected by internet outages, Google policy changes, payment providers, messaging carriers, hosting platforms, and other systems outside our direct control.

We will use reasonable efforts to address problems with components we manage.

Material changes to the agreed service scope will be communicated and handled under this Agreement or a separate written agreement.

If an authorized payment fails, we may contact you to update your payment method or resolve the balance.

If payment remains overdue, Scale Bigger may suspend affected services after reasonable notice, except where immediate action is necessary for security or legal reasons.

We may also suspend services used for spam, fraud, unlawful messaging, security abuse, or other serious violations.

Suspension does not authorize charges outside the amounts you agreed to pay.

When your paid service ends, Scale Bigger's ongoing hosting, support, software access, and managed automations may end.

Your domain, Google Business Profile, and original business materials remain yours.

Before termination takes effect, you may request an export of your original materials and reasonably exportable business data, subject to platform capabilities, applicable law, and any agreed outstanding obligations.

This does not include proprietary software, licensed website designs, automations, or source code unless separately agreed or covered by a completed website buyout.

You are responsible for arranging replacement services if you need continued website hosting, messaging, or automation after termination.

Both parties agree to act in good faith when resolving service problems or disagreements.

Please contact Scale Bigger first so we have an opportunity to investigate and resolve a concern.

To the extent permitted by applicable law, neither party will be responsible to the other for indirect or consequential business losses, such as speculative lost profits or opportunities.

To the extent permitted by applicable law, Scale Bigger's total liability arising from the services will not exceed the amount the Client paid Scale Bigger during the 12 months preceding the event giving rise to the claim.

These limitations do not exclude liability that cannot lawfully be limited, and do not eliminate the express pre-approval refund obligation.

Each party remains responsible for its own fraud, intentional misconduct, and applicable legal obligations.

To the extent permitted by law, the Client agrees to protect Scale Bigger against reasonable third-party claims caused by materials the Client had no right to provide, unlawful Client instructions, or the Client's own communications violations.

This does not excuse Scale Bigger from responsibility for its own misconduct.

This Agreement is governed by Illinois law, except where mandatory applicable law requires otherwise. Any legal dispute must be brought before a court with proper jurisdiction.

When you separately consent to text messages from Scale Bigger, we may send relevant onboarding, service, support, or account communications.

Promotional text messages require any additional consent required by law.

Message frequency varies. Message and data rates may apply.

Reply STOP to unsubscribe from applicable automated text messages.

Replying STOP to automated messages does not cancel your paid service. To cancel the service, send the cancellation request described in Section 9.

Reply HELP for assistance.

Consent to marketing text messages is not required to purchase our services.

Mobile information and messaging consent will not be sold or shared with third parties for their independent marketing purposes.

Our Privacy Policy explains our information practices.

This Agreement, together with the written order details and any specific offer expressly included in your purchase, describes the agreed service relationship.

A separately signed written amendment controls where it expressly changes these terms.

Scale Bigger may update terms for future purchases. Material changes to an existing Client's contractual obligations require appropriate notice and agreement where required.

If one part of this Agreement is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

Neither party waives a contractual right merely by delaying its enforcement.

Questions about this Agreement, service, refunds, or cancellation may be directed to:

Scale Bigger LLC

Text Connor at (815) 219-7583

Website: scalebigger.com